Hello, I'm Isaac
I'm excited about bringing my passion for Salesforce Administration to your team. With my diverse experiences, I’m committed to delivering innovative solutions and actionable insights that drive success and make a meaningful impact on your organization.
Salesforce Projects
Salesforce Demo
Streamlined lead intake, scheduling, and follow-up by integrating Calendly and Jotform with Salesforce, automating workflows with Flow Builder, and customizing dashboards during my role as Salesforce Administrator at SnapIT Solutions.
End-to-End Custom Recruiting App
Streamlined the hiring process for TalentForge using a fully customized Salesforce app.
Interactive Sales Dashboard
Designed a dynamic Sales Performance dashboard in Salesforce CRM Analytics to track rep performance against a $22.5M quota, featuring charts, tables, and filters with mobile optimization for a fictional electronics company.
Salesforce Demo
Project Overview:
This project focused on streamlining lead intake, scheduling, and follow-up communication processes by integrating third-party tools like Calendly and Jotform with Salesforce. Using Flow Builder and email templates, I automated data entry and communication workflows for a training institution. Dashboards and reports were also customized to track marketing engagement and operational metrics.
This was a professional project completed during my role as Salesforce Administrator at SnapIT Solutions.
Salesforce Tools & Features Used:
Flow Builder (Record-Triggered Flows)
Custom Objects
Reports and Dashboards
Email Templates
Integration with Calendly, Jotform, and Campaign Monitor
What I Learned:
Built and troubleshot Salesforce Flows for real-time automation
Integrated external platforms (Calendly, Jotform) via API and AppExchange
Improved data management, validation rules, and user permission handling
Created visually impactful dashboards and reports for marketing/recruiting insights
How These Skills Help Future Employers
This project shows my ability to automate lead generation and communication processes, reducing manual work and increasing team efficiency. My integrations improve workflows, and my reporting enables better decision-making—skills that align directly with Salesforce Admin responsibilities like process automation, user support, and data-driven optimization.
Data-Driven Sales Insights with CRM Analytics
Project Overview:Designed a dynamic Sales Performance dashboard using Salesforce CRM Analytics (Tableau CRM) for a fictional electronics company. The dashboard tracks rep performance against a $22.5M quota and visualizes key sales metrics using number widgets, charts, and tables. I incorporated advanced features such as global filters, conditional formatting, and mobile optimization to ensure usability across devices.
This was a personal portfolio project built in an Analytics Developer Edition org based on Trailhead exercises.---What I Learned:- Created dashboards using CRM Analytics Studio with number widgets, charts, tables, and filters.
- Implemented interactivity through faceting, selection/result bindings, and global filters.
- Applied conditional formatting and animated page transitions for enhanced user experience.
- Customized mobile layouts with responsive design and optimized widget spacing.
- Edited dashboard JSON to implement advanced features like dynamic reference lines.---How These Skills Help Future Employers:
This project equipped me with real-world experience in building dashboards that deliver actionable insights. I can:
Provide sales teams and leaders with real-time performance visibility.
Enhance reporting tools with advanced filtering, interactivity, and mobile support.
Translate business needs into impactful visual dashboards that drive results.
Support cross-functional teams with CRM data visualization tailored to business goals.
Data-Driven Sales Insights with CRM Analytics
Project Overview:Designed a dynamic Sales Performance dashboard using Salesforce CRM Analytics (Tableau CRM) for a fictional electronics company. The dashboard tracks rep performance against a $22.5M quota and visualizes key sales metrics using number widgets, charts, and tables. I incorporated advanced features such as global filters, conditional formatting, and mobile optimization to ensure usability across devices.
This was a personal portfolio project built in an Analytics Developer Edition org based on Trailhead exercises.---
What I Learned:- Created dashboards using CRM Analytics Studio with number widgets, charts, tables, and filters.
- Implemented interactivity through faceting, selection/result bindings, and global filters.
- Applied conditional formatting and animated page transitions for enhanced user experience.
- Customized mobile layouts with responsive design and optimized widget spacing.
- Edited dashboard JSON to implement advanced features like dynamic reference lines.---How These Skills Help Future Employers:
This project equipped me with real-world experience in building dashboards that deliver actionable insights. I can:
Provide sales teams and leaders with real-time performance visibility.
Enhance reporting tools with advanced filtering, interactivity, and mobile support.
Translate business needs into impactful visual dashboards that drive results.
Support cross-functional teams with CRM data visualization tailored to business goals.
ABOUT ME
I am a technology enthusiast with a diverse range of experiences. After earning certificates in web development and web technologies from JCCC, I embarked on a career journey that led me to new opportunities during the challenging COVID-19 pandemic of 2020.Having previously worked in a warehouse position, I made a pivot towards the dynamic worlds of web technologies and Salesforce administration. I honed my skills through coursework with SnapIT Solutions, where I found my niche in Salesforce.My journey took an exciting turn when I embraced an internship as a Junior Salesforce Admin, which later resulted in a permanent position at SnapIT Solutions in mid-2022. With experience in WordPress, social media marketing, and a newfound expertise in Salesforce administration, I am committed to bringing innovative solutions and valuable insights to every project I undertake.
Professional Certifications
Salesforce Certified Administrator | Issued 2024
Salesforce Certified Associate | Issued 2023
Google IT Support | Issued 2025
Contact ME
I am actively seeking opportunities in Salesforce Administration and am excited to explore new career prospects. If you'd like to connect with me or discuss potential collaborations, please feel free to reach out through any of my social media outlets listed below or via email. I welcome the opportunity to connect and explore how my skills and expertise can benefit your organization.